Last Thursday I was running around getting ready for a quick trip to Florida.
But it was one of those days.
Problem -- mystery stain.
I often suggest to clients, especially those with kids, to have upholstery stain treated. If the treated item gets stained, the company I use, Tim Timmons will come out to the home and apply treatments to the stain, free of charge. Their application protects at the fiber level.
A few weeks earlier I had a call from a client that her sofa's been stained so we sent out the stain treating folks, but after they left, I got a call from the client -- the stain is worse.
This was not sounding good.
So the stain treating folks send a tech out again to see what can be done.
After the second treatment the stain appeared to be growing and getting darker.
The owner of the company offered the client a discount on further services so I share that with the client. The client and I speak from the airport. We discuss my coming to see the stain when I return.
So I am back Tuesday and my client calls and understandably, she feels her sofa is ruined.
Back on the phone again to the owner of the stain treating company, Tim Timmons.
Solution? To make it right, we are going to have to re-upholster the sofa. The stain is only on one part of the sofa so hopefully, we can re-do just that section. Luckily the fabric is still in stock. I already called and a cutting is on it's way so we can match it to the original lot on the sofa.
I'll find yardage amounts needed from the sofa manufacturer and we'll get a local upholsterer to take care of it.
Let's hope the current fabric is the exact same color……sometimes dye lots can vary. We keep swatches of the fabric from the original order – it's called a cutting – because sometimes there are issues regarding repairs, or a client wants more fabric, and this way we are able to match it.
It'll be a week or so before that fabric arrives in. I'll hold my breath until then that the dye lots match.
I'll keep you posted.
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